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Terms and Conditions

The website www.terraapis.com (“terraapis.com”) is managed and maintained by APIARIUM SRL (“APIARIUM”), based in Comuna Sacoșu Turcesc, 307361 Sat Uliuc, Nr. 282, Timiș, Romania, having the Serial Number in the trade register J35 / 806 / 26.03.2013, Unique Registration Code RO 31414150 and the subscribed and paid-in share capital of 400 RON (hereinafter referred to as “the seller” or “New” or “new “). Access, use, and purchase of products on terraapis.com is based on the assumption that these Terms and Conditions (which contain: Terms and Conditions of Use, Terms and Conditions of Sale and Terms and Conditions of Return and Refund) have been read, understand and accept yourself with all the effects and consequences arising from them. The request for additional information can be made through the Contact form or by email at: office@apiarium.ro.

If you need assistance, access the Useful Information area, where you will find details about the purchase, payment, shipping and delivery, return and refund of products purchased from terraapis.com and other general information about the services offered by terraapis.com. For more information, visit the sections: Shipping and Delivery, About my account, Privacy Policy și Cookies. Remember that you can always contact us by email at office@apiarium.ro.

APIARIUM assumes the right to modify these provisions without prior notice and may modify or update in whole or in part, these Terms and Conditions.

Any changes or updates to these Terms and Conditions will become binding as soon as they are posted on the website in this section. Therefore, you should periodically access this section of the website in order to verify the publication of the most recent and updated Terms and Conditions.

If you do not agree with all or part of these Terms and Conditions, please do not use our website. These Terms and Conditions are regulated by Romanian law.

Any other problem caused by the information, products and / or services presented on terraapis.com and which is not already addressed by any article in this document, will be resolved amicably within 30 calendar days from the date of written notification of problems, by the user. In case the amicable settlement of the conflict was not succeeded, the competence belongs to the Romanian courts, APIARIUM choosing the competence of the courts from Timișoara.


Terms and conditions of use

Access and use of terraapis.com, including the display of web pages, communication with APIARIUM, downloading information about products and purchasing products / services from the website, are performed by our users for personal, business or other professional activities. Remember that you will be responsible for your use of terraapis.com and its content. APIARIUM will not be held responsible for any use of the site and its content made by its users, which does not comply with applicable laws and regulations.

In particular, you will be responsible for the communication of data or information that is incorrect, false or about third parties (if they have not given their consent), as well as for any misuse of such data or information.

1. Personal Data Policy

We recommend that you read the Personal Data Policy that applies to users who access terraapis.com and use our services, even without making purchases. The Personal Data Policy will help you understand how and for what purposes terraapis.com collects and uses your personal data.

2. Intellectual Property

APIARIUM guarantees all users limited access, in personal or business interest, on the terraapis.com site and does not give them the right to download or modify the site in part or in full, to reproduce in part or in full the online store, to copy, sell / resell or operate the online store in any other way, for commercial purposes or contrary to the interests of APIARIUM without its prior written consent.

Everything on this site, including works, images, photos, texts, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, drawings, diagrams, models, methods, processes, functions and software (collectively referred to as “Content”), is the property of APIARIUM or its partners and is protected by copyright law and intellectual and industrial property laws at national level and international. The use without the written consent of APIARIUM of any of the elements listed above is punishable under applicable law.

APIARIUM and / or its partners have the exclusive right to authorize or prohibit at their discretion any reproduction, publication, distribution, display, modification, creation of works derived from, or exploitation in any way, in whole or in part, of content. APIARIUM and / or its partners have the right, at any time, to claim paternity for any content published on this site and to oppose any use, distortion or other changes to the content.

3. Links to other websites

terraapis.com contains links to other websites that may not be related to terraapis.com or APIARIUM. APIARIUM does not control or monitor these sites or their web content. APIARIUM will not be held responsible for the content of these websites and for the rules adopted by them regarding the confidentiality and processing of personal data while you visit these websites. Please pay special attention when you connect to these websites through the links provided on terraapis.com and read carefully their terms and conditions of use, as well as the privacy policy.

terraapis.com’s personal data policy does not apply to third party websites. terraapis.com provides links to other sites, exclusively to help users in their searches, in web browsing activities and to allow links to other sites on the Internet. When APARIUM provides links to other websites, APIARIUM does not impose any use of these websites and makes no warranty as to their web content or the services and products provided and sold by these websites to internet users.

4. Links to terraapis.com

Please contact APIARIUM at the following email address: office@apiarium.ro if you are interested in connecting the homepage of terraapis.com with other publicly accessible web pages. Please contact APIARIUM to request our agreement to connect to terraapis.com. APIARIUM provides links to terraapis.com free of charge and on a non-exclusive basis. APIARIUM reserves the right to object to the links to its website, if the applicant who intends to activate links for terraapis.com has in the past adopted unfair business or commercial practices and which are not generally adopted or accepted by market operators, or has engaged in unfair competition activities against APIARIUM or its suppliers, or if APIARIUM fears that such practices or activities could be adopted by the applicant in the future. In any case, it is forbidden to post deep links (such as deep frames) for terraapis.com or the unauthorized use of meta-tags, without the prior written consent of APIARIUM.

5. Exemption from liability

APIARIUM does not guarantee that the content of the site is adequate or legal in other countries than Romania. However, if such content is considered illegal or even illegal in some of these countries, please do not access this site. If you still choose to access the site, we hereby inform you that the use of the services offered by terraapis.com will be your exclusive and personal responsibility. APIARIUM has also adopted measures to ensure that terraapis.com has the correct content and does not contain any outdated information. However, APIARIUM cannot be held liable for the correctness and completeness of the content, except for tortious and gross negligent civil liability provided for by law.

terraapis.com is hosted by the servers of a third company. APIARIUM will not be held responsible for any errors on terraapis.com regardless of the reasons for their occurrence, including changes to the site, settings, updates or errors due to certain browsers used to visit terraapis.com.

Moreover, APIARIUM cannot guarantee that the site will operate continuously, without interruptions and errors due to the Internet connection. If there are problems in using our website, please contact us via the Contact form or write to us at the email address: office@apiarium.ro. An APIARIUM representative will be at your disposal to help you, as much as possible, to restore access to the website. At the same time, please contact your ISP and verify that every device that connects to the Internet and accesses web content is properly enabled, including your Internet browser. Due to the dynamic updating of the content on terraapis.com, APIARIUM reserves the right to modify the structure and interface of any page or subpage of the terraapis.com site at any time and at any chosen free time interval, having the right to temporarily interrupt or permanently, in part or in full, the services made available to the public through this site without any prior individual or general notice.

APIARIUM has adopted adequate technical and organizational security measures to protect the services on terraapis.com, data integrity and electronic communications, in order to prevent unauthorized use or access to data, as well as to prevent the risks of dissemination, destruction and loss of data and confidential information.

6. User comments

6.1. Users who purchase products from terraapis.com can comment on it and the products it offers, the comments can be published on terraapis.com after the prior approval of the administrator.

6.2. APIARIUM reserves the right not to publish on terraapis.com comments with illegal, obscene, threatening, defamatory content, which in any way disrupts the privacy of others, infringes intellectual property rights, contains viruses, texts targeting various promotional campaigns, chain letters, bulk emails or any other form of spam.

6.3. APIARIUM will not be liable and will not be liable to pay any compensation for any form of damage caused by such comments or communications.

6.4. In case of sending materials / documents, other than those related to the process of buying / selling the products, it is considered that the user confers APIARIUM and its affiliates the non-exclusive, unlimited, free, irrevocable and retransmissible right to use, reproduce, modify, adapt , publishes, translates, as well as the right to distribute them anywhere in the world, by any means.

6.5. The user guarantees that he has all the rights over the content he transmits in order to be published on terraapis.com, in any way, so that, by using this content, he does not cause harm to any person.

6.6. APIARIUM does not assume any responsibility for possible damages caused by the use of the content of these comments by terraapis.com users.


Terms and Conditions of Sale

The following Terms and Conditions of Sale govern the offer and sale of products on the terraapis.com website. The products purchased from terraapis.com are sold directly by APIARIUM.

1. Business policy

1.1. The seller offers products for sale on terraapis.com together with its associated e-commerce services, the products and / or services being available to its end users, ie “Consumers”. “Consumer” means any natural or legal person or any other legal organization that purchases products and / or services from terraapis.com. APIARIUM reserves the right to object to the processing of orders that are not in accordance with the Terms and Conditions of Sale.

1.2. The seller reserves the right not to process orders that are not in accordance with the seller’s business policy.

1.3. These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of orders regarding the products on terraapis.com, between terraapis.com users and the seller.

1.4. These Terms and Conditions of Sale do not regulate the provision of services or the sale of products made by third parties present on terraapis.com through links, banners or other types of links. Before sending orders and purchasing products and services from these third parties, we recommend that you check the terms and conditions of the third party, as the seller is in no way responsible for the provision of services provided by third parties or for the execution of online transactions between terraapis.com users and these third parties.

2. The contract with the seller

2.1. To place an order to purchase one or more products on terraapis.com, you must complete the online order form and send it in electronic format to the seller, following the appropriate instructions.

2.2. The order form contains a link to these Terms and Conditions of Sale, information on the main features of each product ordered and the corresponding unit price (including all applicable taxes and duties), the type of payment you can use to purchase products, shipping and delivery costs, shipping and delivery terms, and Return and Refund Terms and Conditions.

2.3. An order is considered valid if the seller receives the information of an order through the electronic order form and the information in the order has been accepted as complete and correct. The launch of the order, the automatic email that is sent after receiving the order, the telephone discussions, by email or other methods, with the APIARIUM staff, do not constitute firm acceptances of the order and therefore do not mean the conclusion of the distance contract.

2.4. Before submitting the order form for the purchase of products, you will be asked to read these Terms and Conditions carefully, having the option to print a copy or save a copy of it for your personal use.

2.5. The order form will be registered in our database for the time necessary to process the order, under the conditions provided by law. You can access the information in the order form by accessing My Account, My Orders section, to check the status of the order.

2.6. Before submitting the order form, you will be asked to log in and correct any errors in filling in the required data.

2.7. Romanian is the language used to draft the contract with the seller.

2.8. Once the order form has been sent, the seller will process the order.

2.9. The seller cannot process purchases when there are not enough solvency guarantees, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we will inform you by email that the contract has not been executed and that the seller has not placed the purchase order stating their reasons. If the products displayed on terraapis.com are no longer available after sending the order form and once the seller has received the order form, the seller must inform you about the unavailability of the ordered products within a maximum of 3 (three) working days from the date the seller received the order. If the order form has been sent and the price has been paid for a product that is no longer available, the seller will refund the amount paid for that product.

2.10. By sending an order form and establishing the contract with the seller, you accept unconditionally and agree to abide by the provisions of these Terms and Conditions of Sale.

If you do not agree with certain provisions of these Terms and Conditions of Sale, please do not send any order form for the purchase of products on terraapis.com

2.11. By submitting an order form, you agree and accept these Terms and Conditions of Sale, as well as other conditions included in terraapis.com, even through links, including the Terms and Conditions of Use and the Data Policy. Personal Character.

2.12. After sending an order form, the seller must send you an order confirmation email, which contains a summary of the information on the order form (main features of the products, detailed information on the price, what is to be paid, return policy).

3. Warranties and Indication of the price of the products

3.1. On terraapis.com, we offer products bearing the “APIARIUM” brand. These products are made by us.

3.2. The seller does not sell used products, defective products or products of a lower quality than our corresponding market standards.

3.3. The main features of the products are presented on each product page. The products offered for sale on terraapis.com may not correspond exactly with the real items in terms of image and colors due to the internet browser or the monitor used.

3.4. Prices are subject to change. APIARIUM reserves the right to modify without prior notice any of the prices of the products, as well as to eliminate some products, to replace them or to introduce new ones. The prices shown include VAT (5, 9 or 19%), but not shipping and delivery costs, unless expressly stated otherwise in the online store. Check the final sale price before submitting the order form.

3.5. Orders placed at addresses to which the seller cannot deliver will be automatically canceled.

3.6. All products come with an identification tag attached and a disposable seal. Do not remove the label or seal from purchased products if you wish to return the purchased product.

4. Customs and Duties

4.1. Both the prices of the products and the shipping and delivery costs paid to the seller do not include customs duties, import duties, brokerage fees or any other fees.

4.2. Upon arrival in the destination country, the ordered content may be subject to customs duties (taxes, fees, processing fees, brokerage fees, etc.), which are the responsibility of the person (s) who will receive the order. These taxes are in no way under the control of the seller. For this reason, we recommend that you check before placing an order with your local customs office what fees are likely to be paid. The seller cannot estimate the amount of customs duties, taxes, other charges, etc., so please contact the local authorities or the customs office corresponding to the delivery location for detailed information.

4.3. If the consignee refuses the order or refuses to pay customs duties, the shipment will be returned to the seller, and we will deduct, from the amounts paid, any customs fees and costs of return to our warehouse. If you receive the order and agree to pay customs duties on delivery, the seller will not issue refunds for the purchased products, in case of return.

4.4. Customs processing may delay the delivery of the order. If you experience such delays, please check with the local customs office what the condition of the package is. The invoice for customs duties may arrive, in some cases, even a few weeks after you receive the order, separately from it.

5. Payments

5.1. Payment of the price of the products and the costs for shipping and delivery will be made using one of the procedures indicated in the order form.

5.2. The payment of the price of the ordered products can be made in advance by bank transfer or by direct payment by card, through the specialized online payment management services, made available to customers on terraapis.com.

5.3. APIARIUM reserves the right, in certain cases, to request payment of the products in advance, based on a proforma invoice issued and sent to the customer through the means of communication agreed with him.

5.4. In case of payments by bank transfer, proof of payment must be sent to APIARIUM at the email address office@apiarium.ro. The products will be shipped only after collecting the amounts in the APIARIUM account. Prepayment is also considered payment by debit / credit cards approved for making online payments. In this case, APIARIUM will ask the electronic payment processor to confirm the security and validity of the transaction and will also perform additional checks where appropriate, before shipping the products.

5.5. The ordered products must be paid in full, otherwise the delivery will not be made.

5.6. In the case of payment by credit / debit card, all details (eg card number or expiry date) will be sent by encrypted protocol to the bank where the APIARIUM account is opened or to other banks offering remote electronic payment services, without third parties being able to access them. Such details will not be used by the seller, except for the relevant procedure for the purchase of products or services on terraapis.com, in case of refunds in accordance with the exercise of your right to return the products or for cases of fraud reported to Police. The price for purchasing products and the corresponding costs for shipping and delivery, as indicated in the order form, will be debited from your account only when the purchased products will be shipped.

6. Shipping and delivery of products

For specific shipping and delivery procedures for products please access the Useful Information area and read the Shipping and Delivery section. Please read this section carefully. The conditions provided in this section are an integral part of these Terms and Conditions of Sale and, accordingly, are considered to be fully read and accepted by you at the time of submitting the order form.

7. Customer Relations

For additional information contact Customer Service here.

8. Promotions and contests

APIARIUM establishes the regulations of the promotions and competitions it organizes. These regulations are brought to the attention of the participants through terraapis.com or through messages using email. Promotions benefit only those orders that follow exactly the rules displayed on the site. Also, promotions apply only to orders that are registered by the company during the period in which the promotion is valid and only within the limit of available stock. APIARIUM does not guarantee the stock availability of the products for promotion and may interrupt or cancel it at any time without prior notice.


Terms and Conditions of Return and Refund

The following Return and Refund Terms and Conditions govern the methods of returning the products and refunding the amounts paid on the terraapis.com website.


1. Return

1.1. You can return the products purchased from us, without any penalty and without specifying the reason, within 10 (ten) working days from picking up / receiving the products purchased on terraapis.com.

1.2. To unilaterally terminate the contract, complete and submit online through terraapis.com Contact Form, or prepare and send to the seller another statement that explicitly attests to your decision to unilaterally terminate the contract. If you choose to use the Contact Form to be sent directly online through terraapis.com, the seller will send you an email confirming receipt of the return request. In the event that you choose to send another statement of denunciation, it will remain your responsibility to prove that you have exercised your right of denunciation in a fair and timely manner.

1.3. After you have exercised your right to unilaterally terminate the contract, it is mandatory to return the products to the seller, offering them back to the courier within two working days from the date you were informed by the seller about the Return Number.

1.4. The only costs that will remain at your expense are the return costs, unless the seller has expressly exempted you from these costs at the time of purchase and provided that you also use the same courier indicated by the seller in the form return.

1.5. You can return the products to terraapis.com by using a printed label, attached to the original package. In accordance with the terms and conditions established for return, this option allows terraapis.com to pay for you for the return of products and will exempt you from direct payment to the courier. terraapis.com will retain a lump sum payment for return, which will correspond to the initial costs paid for shipping and delivery of the order. In addition, by using the indicated courier, the seller releases you from any liability for any loss or damage to the products during transport.

1.6. If you decide to use a different shipping method than the one indicated by the seller in the return form, you will have to take care of the return payment directly, at your own expense. In this case, you will be liable in case of loss or damage of the products during transport, due to the negligent choice of transport methods and / or the courier.

1.7. The right of return – in addition to the observance of the terms and procedures described in par. 1.1., 1.2. and 1.3. above – the right of return of the products is considered to be exercised correctly after the following conditions have been fully met:

a) The return form sent online through terraapis.com or another statement that explicitly attests the decision to cancel the placed order, must be completed correctly and sent to APIARIUM, Bulevardul Corneliu Coposu, Nr. 5, 300552 Timișoara, Timiș, Romania, within 10 (ten) working days from the date of picking up / receiving the product;

b) The identification label must be attached to the product, together with the disposable seal, which is an integral part of the product;

c) The returned products must be in the complete original packaging in which they were delivered;

d) Products and packaging must not be damaged, incomplete, with signs of wear, scratches, bumps or missing accessories;

e) The product was shipped within a maximum of two working days from the receipt of the Return Number by means of the notification received from APIARIUM;

f) Completion in the transport document or on the package of the Return Number.

If the terms and conditions for exercising the right to unilaterally terminate the contract, regarding points a), b), d), e) and f) of the previous paragraph 1.7. are not complied with, you will not be entitled to a refund of amounts already paid to the seller. Within 14 (fourteen) days from the communication by email of non-acceptance of the return, you may choose to return the products, at your expense, in the condition in which they were returned to the seller, through an exchange of emails with the seller, in accordance with the instructions that will be provided to you. Otherwise, the seller may keep the products, in addition to the amount already paid for their purchase.

Whenever the conditions indicated in letters c) of the previous paragraph 1.7. are not complied with, you will not be entitled to a full refund of amounts already paid to the seller. You will be responsible for the decrease in the value of the returned products, as a result of a use other than those authorized by the seller. In this case, between 10 and 90 percent of the amounts paid to the seller for the purchase of returned products will be deducted from the refund, provided that the seller is specifically informed by email. Within 14 (fourteen) days of sending the email informing you of the amount withheld from the refund, you can choose to return the products, at your expense, in the condition in which they were returned to the seller, through an exchange of emails with the seller, according to the instructions that will be provided to you. Otherwise, the seller may keep the products and the corresponding percentage to be deducted from the amounts to be reimbursed.

1.8. Upon receipt of the products, the seller must verify their compliance with the Terms and Conditions set out in point 1. If the result of these checks is positive, the seller will send the confirmation by email corresponding to the acceptance of the returned products. If the checks do not have a positive result, the seller will take steps to inform you, by email, that a decrease in the value of the returned products has been detected, resulting from the failure to comply with the conditions indicated in letter c) from the previous paragraph 1.7. The seller will provide you with information on the amount that will be deducted from the amounts paid for the purchase of returned products, without prejudice, in the alternative, to your ability to have the products returned to you, at your expense, and in the condition in which they were returned to the seller.

1.9. Non-returnable product

Some products such as, but not limited to: Honey in combination with fruits (strawberry, sea-buckthorn, cranberry, etc.), Raw Royal Jelly, Raw Bee Pollen, Solid Cream No. 1, etc. require special storage conditions. Unable to have control over the storage conditions outside our organization, these products cannot be returned. Of course, we will tell you from the beginning what these non-returnable products are, so that you will be fully aware when you order them.


2. Reimbursement

2.1. If the right of return is exercised in accordance with the provisions of point 1., terraapis.com will reimburse the amounts paid for the returned products in accordance with the methods and between the hours specified in the standard refund procedure. If the consignee of the products mentioned in the order form and the person who paid the amounts due for their purchase are different, the refund of the amounts, if the right of unilateral termination is exercised, will be made by the seller, in all cases, to the person who made the payment.

2.2. The refund procedure will be initiated by APIARIUM within a maximum of 14 (fourteen) days from the verification that the unilateral termination of the contract at the customer’s request is in accordance with the Terms and Conditions and that the returned products have been accepted as indicated in 1.

2.3. APIARIUM will ask you in writing for the details of the account in which the reimbursement of the due amounts will be ordered. If the return was made in person, at our headquarters, after accepting the returned products, the refund will be made on the spot. The seller will order a refund as long as you do not incur any additional costs as a result of the refund.